Services from China Arts and Crafts
Frequently Asked Questions (FAQs)

What payment methods does China arts and crafts accept?
How to order?
How does China Arts and Crafts ship products?
How much are shipping & handling charges?
Do you keep all the products in stock?
May I contact you to find out if what I am ordering is in stock?
What if I don’t like what I bought? May I return it?
I am interested in purchasing on a wholesale basis. Is this possible?
I like some other product that not be included in your website,could you help me to find it?

We've tried to be thorough, but please contact us to suggest 
any additional FAQs!

What payment methods does China Arts and Crafts accept?
You may pay by telegraphic money order with bank or by Western Union.other methods like credit card personal check is not accept now. Back to top

How to order?
if you are interested in some merchandise,please send email to sales@china-artsandcrafts.com chinaartsandcrafts@yahoo.com including item No. and quantity.After receiving reply please remit the money(merchandise cost and shipping cost) to our account by telegraphic or by Western Union.If you have a bulk order or require custom-made items,please contacting with us in advance. Shipping cost and customs fee will be paid separately. you should
pay the customs taxes by yourself
The minimum order is US$100.  Back to top

How does China Arts and Crafts ship products?
According to your requirement, the following
shipping methods are available:
Express transportation (period: 3 days)
Air-express (transportation period: 10 days)
Sea transportation (transportation period: 1-3 months)
Back to top

How much are shipping & handling charges?
The shipping & handling charges according to the products you order and shipping methods you select. Back to top

Do you keep all the products in stock?
No, we do not; we will add, change, or delete items.We encourage customers to email us at sales@china-artsandcrafts.com chinaartsandcrafts@yahoo.com to find out whether a product is in stock before ordering it. Back to top

May I contact you to find out if what I am ordering is in stock?
Certainly! We especially encourage those ordering products to contact us, but we welcome inquires about the status of any product. If we are out of stock of an item , we try to indicate that next to that item on our website. Back to top

What if I don’t like what I bought? May I return it?
Yes, of course. If for any reason you decide not to keep something you order from us,you could return it to us,undamaged, within two weeks of receiving it. It is the responsability of the buyer to provide return shipping. You must E-mail us before declining an item so we may arrange your refund.
If you find the products damaged seriously after getting them,please do not accept them, and inform us by email as soon as possible. we will contact with the transportation company quickly,and give you a satisfactory reply.Back to top

I am interested in purchasing on a wholesale basis. Is this possible?
Yes, if you are buying in sufficient quantities and reselling the product(s). Please contactsales@china-artsandcrafts.com chinaartsandcrafts@yahoo.com to find out details. Back to top

I like some other product that not be included in your website,could you help me to find it?
Yes, of course.Tell us what you like we will do ours endeavor to help you. Back to top